TERMS AND CONDITIONS
Effective Date: 01/01/2024
- Introduction & Acceptance
1.1. Parties: These Terms and Conditions (“T&Cs”) govern the relationship between LeadRobot (Pty) Ltd (“LeadRobot,” “we,” “us,” or “our”) and any person who accesses or uses our websites, affiliate platforms, communication channels, mobile applications, or subscribes to our services (collectively, “you” or “your”).
1.2. Legal Capacity: By accessing any LeadRobot platform or service, or by consenting to receive direct marketing communications from us, you confirm that you are either (a) 18 years of age or older and have the legal capacity to agree to these T&Cs, or (b) a duly authorized representative of a juristic person.
1.3. Consent & Binding Effect: By using our websites, platforms, and/or services, or by opting in to receive our marketing communications, you expressly acknowledge that you have read, understood, and agree to be bound by these T&Cs, as well as our Privacy Policy (incorporated herein by reference).
1.4. Scope: These T&Cs apply to:
All LeadRobot websites and digital platforms;
Direct marketing communications, including email, SMS, WhatsApp, and social media campaigns;
Affiliate or third-party channels through which LeadRobot advertises, acquires, or processes leads;
Any other interactions you have with LeadRobot related to marketing services. - Consent to Direct Marketing & Communication
2.1. Opt-In Consent:
By providing your Personal Information (e.g., name, email address, phone number) and indicating your interest in receiving marketing communications from LeadRobot, you provide us with your explicit consent to send you direct marketing messages about our or our affiliates’ products and services.
Where required by law, we will give you an option (e.g., tick box, electronic signature) to opt in to these communications.
2.2. Right to Withdraw:
You have the right to withdraw your consent at any time, free of charge.
You can opt out of receiving direct marketing communications by clicking the “unsubscribe” link in an email, responding with “STOP” to SMS messages, or by contacting us directly at [Insert contact details] (e.g., email, phone).
2.3. Compliance with POPIA & Other Legislation:
We will process your Personal Information in accordance with POPIA, the Electronic Communications and Transactions Act (ECTA), and any other applicable laws.
We will ensure that the volume and frequency of direct marketing communications remain reasonable and aligned with best practice standards. - Use of Our Websites and Platforms
3.1. License to Use:
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our websites and digital platforms for the purposes of reviewing our services, submitting queries, and engaging with our marketing content, in accordance with these T&Cs.
3.2. User Conduct:
You agree not to use our platforms for any unlawful or prohibited activities, including but not limited to:
a. Distributing harmful or malicious content;
b. Attempting to gain unauthorized access to our servers or networks;
c. Engaging in defamatory, harassing, or abusive behavior;
d. Violating any applicable laws, regulations, or third-party rights.
3.3. Content Accuracy:
While we strive to keep all information up to date, we do not warrant that the content on our platforms is 100% accurate, complete, or error-free.
We reserve the right to make changes or updates to our content at any time without prior notice.
3.4. Third-Party Links:
Our websites or marketing materials may contain links to third-party sites that are not controlled or endorsed by LeadRobot. We are not responsible for the content, security, or privacy policies of such third-party websites.
You access third-party websites at your own risk. - Data Protection & Privacy
4.1. Collection & Processing of Personal Information:
By using our services and platforms or by submitting your Personal Information, you agree that we may collect and process your Personal Information in accordance with our Privacy Policy and applicable laws.
4.2. Purpose of Processing:
We process Personal Information primarily for the following purposes:
a. Direct and digital marketing (in accordance with your consent);
b. Customer relationship management (CRM);
c. Analytics and service improvement;
d. Compliance with legal obligations.
4.3. Disclosure to Third Parties:
We may share your Personal Information with trusted third-party service providers, partners, or affiliates who assist us in delivering our marketing services, subject to strict confidentiality and data protection obligations.
Cross-border data transfers will be undertaken only in accordance with POPIA’s requirements, ensuring the recipient is subject to binding data protection standards.
4.4. Security Measures:
We employ reasonable and appropriate technical, organizational, and administrative security measures to safeguard your Personal Information against unauthorized access, loss, destruction, or damage.
In the event of a security breach compromising your Personal Information, we will notify you and the Information Regulator (as applicable) in compliance with POPIA. - Intellectual Property
5.1. Ownership:
All content, trademarks, logos, images, software, and other materials displayed or made available on our platforms (“IP”) are the exclusive property of LeadRobot or are used under valid license.
5.2. Restrictions:
You are not permitted to reproduce, modify, distribute, sell, or otherwise exploit any content or IP belonging to LeadRobot without our explicit written consent.
Any unauthorized use of our IP may result in legal proceedings. - Limitation of Liability & Disclaimers
6.1. No Warranties:
We provide our platforms and services on an “as is” and “as available” basis.
We make no representations or warranties of any kind, whether express or implied, regarding the completeness, accuracy, reliability, or fitness for a particular purpose of our services or content.
6.2. Limitation of Liability:
To the fullest extent permitted by law, LeadRobot (including its directors, employees, and affiliates) shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our platforms or services.
This includes damages for lost profits, data breaches, or any other intangible losses resulting from:
a. Your access to or use of our services or inability to access or use them;
b. Unauthorized access to or alteration of your Personal Information;
c. Statements or conduct of any third party on our platforms.
6.3. Indemnification:
You agree to indemnify and hold LeadRobot harmless against any claims, liabilities, damages, or expenses (including legal fees) arising from your misuse of our platforms or your breach of these T&Cs. - Consumer Rights & Cooling-Off Period
7.1. Consumer Protection Act:
Where applicable, you may have certain rights under the Consumer Protection Act (CPA), including the right to fair and honest dealing, fair marketing practices, and fair value, good quality, and safety.
Nothing in these T&Cs is intended to limit or override any provisions of the CPA that may be applicable.
7.2. Cooling-Off (ECTA):
In terms of the Electronic Communications and Transactions Act (ECTA), consumers have the right to cancel certain electronic transactions within seven (7) days without reason or penalty. If you qualify for such cancellation, we will refund any payments you have made, provided the goods or services have not been consumed or utilized beyond what is legally permissible. - Changes to These Terms and Conditions
8.1. Right to Amend:
We reserve the right, at our discretion, to make changes or modifications to these T&Cs at any time.
We will notify you of any material changes by posting the revised T&Cs on our website and updating the “Effective Date” above.
8.2. Continued Use:
Your continued use of our services or platforms following the posting of any changes indicates your acceptance of such changes. - Governing Law & Jurisdiction
9.1. South African Law:
These T&Cs are governed by and construed in accordance with the laws of the Republic of South Africa.
9.2. Dispute Resolution:
Any dispute arising out of or related to these T&Cs shall be subject to the exclusive jurisdiction of the courts of South Africa, unless otherwise agreed in writing by both parties. - Contact Information
10.1. Contact Us:
If you have any questions, concerns, or comments about these T&Cs or our services, you may contact us at:
Company Name: LeadRobot (Pty) Ltd
Email: [email protected]
Postal Address: 80 Strand Street, Cape Town, 8000
10.2. Information Officer:
For any POPIA-related inquiries or data subject requests, please contact our Information Officer at:
Name: Devon Solomon
Email: [email protected] - Severability
If any provision of these T&Cs is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severable from the remaining provisions, which shall continue to be valid and enforceable. - Entire Agreement
These T&Cs, together with our Privacy Policy, constitute the entire agreement between you and LeadRobot regarding your use of our services, platforms, and your agreement to receive direct marketing communications from us. They supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.
CONSENT CLAUSE
By clicking “Accept” or “I Agree” (where provided), or by otherwise indicating your consent (e.g., ticking a box, signing up through our forms, or continuing to use our services or platforms), you acknowledge and agree that:
You have read, understood, and accepted the Terms and Conditions set out above;
You consent to the processing of your Personal Information in accordance with our Privacy Policy and POPIA;
You consent to receiving direct marketing communications from LeadRobot and/or its affiliates via electronic channels (email, SMS, social media, etc.), and you understand that you may withdraw this consent at any time, free of charge.
Last Updated: 05/02/2025
LeadRobot (Pty) Ltd
All rights reserved.
PRIVACY POLICY
Effective Date: 01/01/2024
- Introduction
1.1. LeadRobot (Pty) Ltd (hereinafter referred to as “LeadRobot,” “we,” “us,” or “our”) is a South African private company specializing in direct and digital marketing services.
1.2. This Privacy Policy explains how LeadRobot collects, uses, processes, stores, shares, and protects Personal Information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”), the Electronic Communications and Transactions Act, 2002 (“ECTA”), and other applicable South African privacy and consumer protection legislation.
1.3. This Policy covers Personal Information collected across all our websites, affiliate channels, digital platforms, mobile applications, direct marketing campaigns, and any other communication or means through which we engage with our clients, partners, and the public. - Definitions
2.1. “Data Subject” means any natural or juristic person about whom we collect Personal Information.
2.2. “Personal Information” means information relating to an identifiable, living natural person, and, where applicable, an identifiable, existing juristic person. It includes but is not limited to names, contact information, demographic details, financial details, online identifiers, and other forms of information that can be used to identify an individual or an organization.
2.3. “Processing” means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal Information, including the collection, receipt, recording, organization, collation, storage, updating, distribution, sharing, merging, linking, erasure, or destruction of information.
2.4. “Responsible Party” means LeadRobot (Pty) Ltd, which is responsible for determining the purpose of and means for processing Personal Information. - Scope
3.1. This Policy applies to all business units, divisions, and offices of LeadRobot and any affiliates or subsidiaries that we may form from time to time, insofar as these entities process Personal Information.
3.2. By accessing our websites, using our services, or otherwise providing us with your Personal Information, you acknowledge that you have read, understood, and agree to the terms of this Policy. - The Information We Collect
4.1. Direct Collection
We collect Personal Information directly from Data Subjects when they:
Subscribe to our marketing campaigns or newsletters;
Fill out online forms on our websites or partner websites;
Engage with our direct marketing communications (e.g., email, SMS, social media);
Request or inquire about our services;
Provide feedback or testimonials;
Sign up for events or promotions;
Interact with our customer service channels.
4.2. Automated Collection
We may use cookies, web beacons, and similar technologies to collect information automatically, including:
IP address and browser type;
Usage data (e.g., pages visited, time spent on our site);
Device information (e.g., operating system, unique device identifiers).
You can manage cookie preferences via your browser settings.
4.3. Third-Party Sources
We may occasionally receive Personal Information from:
Our affiliates and trusted partners;
Publicly available sources, such as social media platforms or public databases.
4.4. Special Personal Information
We generally do not collect “special personal information” (as defined under POPIA, e.g., information regarding your health, religion, or political opinions). Where we do, we will obtain your explicit consent (where required by law) and take extra measures to protect such information. - Purpose for Processing Personal Information
5.1. Service Delivery
To provide and manage our direct and digital marketing services, including sending relevant promotions, updates, and offers.
5.2. Client & Customer Relationship Management (CRM)
To maintain accurate client records, respond to inquiries, and improve our offerings and customer experience.
5.3. Marketing & Advertising
To inform you about products, services, and special offers that may be of interest. Where required by law, we obtain your consent before sending direct marketing communications.
5.4. Website & Platform Functionality
To personalize your experience on our websites and digital platforms, diagnose technical issues, and monitor the performance of our services.
5.5. Legal & Regulatory Compliance
To comply with applicable legal obligations, respond to court orders, and cooperate with regulatory bodies in compliance with POPIA and other applicable legislation. - Legal Basis for Processing
6.1. Consent: We may process your Personal Information based on your explicit or tacit consent, especially for direct marketing communication where required by law.
6.2. Contract Performance: Processing is necessary to provide our services as per agreements entered into with you or your organization.
6.3. Legitimate Interests: Processing may be necessary for our legitimate business interests, such as fraud prevention, ensuring network and information security, or direct marketing (in line with POPIA requirements).
6.4. Legal Obligations: We may process Personal Information to comply with relevant legal and regulatory requirements. - Disclosure of Personal Information
7.1. Internal Personnel
Authorized LeadRobot employees, contractors, and agents who need access to your Personal Information for the purposes described in this Policy.
7.2. Third-Party Service Providers
We may share your Personal Information with trusted third-party service providers (e.g., cloud hosting providers, payment processors, marketing or analytics partners) who process information on our behalf and under contractual obligations of confidentiality.
7.3. Affiliates & Partners
Where necessary, we may share Personal Information with affiliated entities or marketing partners to deliver joint services, co-branded content, or promotions, ensuring they comply with relevant data protection requirements.
7.4. Legal & Regulatory Requirements
We may disclose Personal Information where required to do so by law, court order, or regulatory authority, or if such disclosure is necessary for the purposes of legal proceedings or to protect our rights, property, or safety. - International Data Transfers
8.1. We primarily store Personal Information on servers located in South Africa.
8.2. Where Personal Information is transferred to servers or third-party service providers in other jurisdictions, we ensure that appropriate safeguards are in place to protect such data (e.g., contractual agreements meeting POPIA’s cross-border transfer requirements).
8.3. We will inform you where a transfer of your Personal Information to a foreign jurisdiction is required, and we will obtain your consent where necessary. - Data Retention
9.1. We will retain your Personal Information only for as long as it is necessary to fulfill the purposes for which it was collected and in line with POPIA and other regulatory or contractual obligations.
9.2. Once the purpose for collection has lapsed, we will securely delete or de-identify your Personal Information unless retention is required by law or for legitimate business interests (e.g., defense of legal claims). - Data Subject Rights
In terms of POPIA, Data Subjects have the following rights with respect to their Personal Information: 10.1. Right of Access – To request confirmation of whether we hold Personal Information about you, and to request a copy or description of the record containing such information.
10.2. Right to Correction or Deletion – To request that we correct or delete your Personal Information if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained.
10.3. Right to Objection – To object, on reasonable grounds, to the processing of your Personal Information.
10.4. Right to Withdrawal of Consent – Where processing is based on consent, to withdraw that consent at any time, provided the withdrawal does not affect the legality of processing prior to withdrawal.
10.5. Right to Lodge a Complaint – To lodge a complaint with the Information Regulator if you believe we are not processing your Personal Information in accordance with POPIA. - Information Security Measures
11.1. We implement and maintain appropriate technical and organizational security measures to protect Personal Information against unauthorized access, loss, destruction, or damage. Such measures include:
Encryption of data in transit where appropriate;
Restricted and monitored access controls;
Regular security assessments and audits;
Ongoing staff training on data protection and privacy.
11.2. While we strive to ensure the security of our systems, no method of transmission over the internet or method of electronic storage is entirely secure. In the event of a data breach, we will notify affected Data Subjects and relevant authorities in compliance with POPIA’s breach notification requirements. - Direct Marketing Communications
12.1. We will only process Personal Information for direct marketing by electronic means (e.g., email, SMS) where we have the requisite consent or it is otherwise lawful to do so in terms of POPIA.
12.2. Recipients are entitled to opt-out from receiving direct marketing communications at any time, free of charge, by using the “unsubscribe” link or other provided contact details in our marketing messages. - Use of Cookies and Similar Technologies
13.1. We use cookies and related technologies to:
Enhance user experience on our websites;
Analyze site usage;
Deliver targeted marketing.
13.2. You can manage or disable cookies through your browser settings. However, blocking certain cookies may limit the functionality of our websites or services. - Children’s Privacy
14.1. Our services and platforms are not directed at children (persons under the age of 18), and we do not knowingly collect Personal Information from them without verifiable parental consent.
14.2. If you become aware that a child has provided us with their Personal Information without parental consent, please contact us immediately to arrange for deletion of such information. - Third-Party Websites
15.1. Our websites and platforms may contain links to third-party websites and services, which have their own privacy policies.
15.2. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit before disclosing your Personal Information. - Updates to This Policy
16.1. We may revise or update this Privacy Policy from time to time in response to changing legal, technical, or business developments.
16.2. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
16.3. The latest version of the Policy will always be available on our website, and the Effective Date at the top indicates when the Policy was last revised. - Contact Us
17.1. If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact our Information Officer:
Email: [email protected]
Postal Address: [Company Address]
17.2. Should you wish to lodge a complaint with the Information Regulator, you may contact them at:
Website: https://www.justice.gov.za/inforeg/